Job Title:  Service Representative

Company Description:
Dirtlabs was one of the first authorized service centers for Fox, Rockshox, and Cane Creek suspension products in 2004. We specialize in factory-spec overhauls, custom tuning and fabrication.  We pride ourselves in customer service and also having the fastest turnaround-time in the business.  When we are not on repairs you can catch us making espresso in our break area, or enjoying a beer from Longs Peak Pub next door.  It has also been known for the owner “Luby” to have spur of the moment manual/ wheelie competitions, so you may want to start practicing now.  Our team mentality and fun work environment adds to the mantra of our brand.

About you:
Nerding out on the latest bike components and spending late nights in your garage are a frequent occurrence. You find yourself thinking of ways to improve your own rig and dream of having the optimal bike setup for every occasion.

You like being organized and pay attention to the little details. You want to work with a fun, motivated, team to provide the best suspension services out there.

Key Responsibilities:

  • Check-in and test suspension components
  • Communicate with technicians on repair and customer issues
  • Work with spreadsheets to track repair progress, special orders, etc.
  • Maintain top level customer service
  • Ensure finished components are ready to be delivered to customers with the proper settings and cleanliness
  • Create detailed invoices to be delivered to customers
  • Install and remove items from customer bikes
  • Communicate: we are a small team, let us know how we can make the experience better for the team and the customers

Location: Longmont, CO
Commitment: Full-time or Part-time
Experience: A passion for bikes and eagerness to learn

  • Based on experience
  • 10-6 M-F
  • Opportunity to grow into full time technician
  • Flexible vacation policy
  • Annual company Camping trip & other shenanigans

Being stoked on bikes & being eager to grow

If you feel like you would be a good fit email us a resume and brief description of why you think you would make a good fit to [email protected]  Please use the subject line: Service Rep  (last name)

Want to become a Brand Ambassador?

We are always looking for riders who are stoked to be on trail and represent the Dirtlabs brand.    Do you think you have what it takes to further the brand through education, social media, etc.?

Send us an email describing why you think you would be a good ambassador to [email protected] with the subject line: Ambassador (last name)

Job Title: Mountain Bike Suspension Technician – Entry Level

Dirtlabs Suspension currently seeks an entry-level tech to join our team.  While technical work will be the focus of the new hire,the ability to communicate with customers, both in person and via the phone, is crucial.  Our ideal candidate will be excited about suspension technical work and enthusiastic about the ability to grow within the company.

Key Responsibilities:
Perform suspension item repairs from start to finish

  • Work through and diagnose common suspension issues with service manager
  • Maintain close attention to detail and take diligent notes
  • Ability to use spreadsheets to track repair progress, special orders, etc.
  • Maintain top level customer service
  • Maintain cleanliness of the work-space


  • Mechanical Aptitude
  • Attention to detail
  • Strong communication skills
  • Willingness to learn
  • Rides Mountain bikes!

0 – 5 years of mechanical experience (bike specific is a plus)

Qualified candidates please submit a resume and cover letter to [email protected] with the subject line: Entry Level Tech  (last name)

Contact Us

Email us with your questions or to request service and we’ll get back to your right away.

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