How to ship in an item - FOR DEALERS
Step 1: Fill Out a Service Form
Choose a form below and make sure to include the service forms in the box with your items
Step 2: Package Your Item
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
Step 3: Ship Your item
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
Step 4: We Perform Our Magic
Items are scheduled for service the day after they are received in-house. Sorry we cannot work on items the same day.
Step 5: Completion and Return
Packages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)
Wanting to keep it old school? Printable Service forms:
Digital Service Form
Turn around time?
Our turnaround is simple. We receive the item the day it comes in, we work on it the next and guarantee it out by the following day, as long as we don’t have to order any unusual parts
Do I need to create a dealer account?
Nope. As long as you are an authorized retailer or bike service business we can honor dealer pricing. Simply include a dealer form with your items and you are good to go!
Do I need a return authorization?
Nope. Just ship it on in with your service form and we will take it from there!
Who pays for shipping?
Customers are responsible for shipping costs both to and from our facility. Return shipping will be added to the total of the service.
720.213.4742 – [email protected]
721 Main St, Longmont, Colorado 80501
HOURS: M, W, F: 10am – 6pm
Tu, Th: 10am – 7pm