How to ship in an item - FOR DEALERS
Step 1: Fill Out a Service Form
Choose a form below and make sure to include the service forms in the box with your items
Step 2: Package Your Item
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
Step 3: Ship Your item
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
Step 4: We Perform Our Magic
Items are scheduled for service 1-3 Business days after they are received in-house. Sorry we cannot work on items the same day.
Step 5: Completion and Return
Packages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)
Wanting to keep it old school? Printable Service forms:
Digital Service Form
Turn around time?
Our turnaround is simple. We receive the item the day it comes in, we work on it in 1-3 Business days, as long as we don’t have to order any unusual parts
Do I need to create a dealer account?
Nope. As long as you are an authorized retailer or bike service business we can honor dealer pricing. Simply include a dealer form with your items and you are good to go!
Do I need a return authorization?
If using a printed version of the form or if you are using the shipping label provided by Dirtlabs, you do not need to write the RA# on the box. If you are using the digital form but are providing your own label PLEASE write the RA# clearly on the box. /vc_column_text]
Who pays for shipping?
720.213.4742 – [email protected]
721 Main St, Longmont, Colorado 80501
HOURS: M, W, F: 10am – 6pm
Tu, Th: 10am – 7pm