Dedicated, suspension only, technicians
We focus solely on suspension -not brakes -not wheels -just suspension. As the complexity of suspension products increases, so does the need for servicing. What used to be driven by coil springs and a simple rebound damping unit is now driven by multi-step poppet assemblies, twin tube damper architectures, and volume adjustable, multi-chamber, air springs systems.
Shop mechanics may tell you. “I serviced 4 Fox 36’s last year and haven’t had a single issue” or “Rockshox rear shocks are easy, the manual is online and doesn’t require nitrogen.” Sure, resources for repairs are becoming easier to find and large distributors are prying at the gates to supple service parts to shops across the country but that does not mean just anyone should be performing repairs.
What these many of these “occasional suspension techs” don’t realize is that to stand behind your work you need the knowledge that comes with 10 years of seeing “what broke.” What piece of a damper snapped in the 2010 fox RLC that is translatable to todays Grip2 damper – or how the 2007 Rockshox Sid Dual airspring has a stunning resemblance to todays negative air Pike/lyik airsprings – and their issues.
Critical small parts inventory
If you take a glance at a breakout of a new Rockshox RC2 or Fox Fit4 damper it will immediately become apparent that typical repairs take a lot of small part stocking. For example, fox Fit4 rebound adjusters alone come in different shapes and sizes for travel, wheel-size, and axle spacing. The math on the combination of those variables alone equate to over 8 variations of an adjuster that looks EXACTLY externally.
Drive for improving the riders experience
With every repair or custom tune we look at the riders experience as a whole. Is there room for improvement? Our custom tuning options ensure every rider has the optimal riding experience.
Experience and Passion
Since Mike “Luby” Luebesmier started Dirtlabs in 2008, we haven’t touched a wheel, a tube, or a derailleur. We are suspension specialist. Our expertise in the very nuance-driven suspension service industry has made us the best at what we do. We see thousands of components from all types of riders from all over the country. With a wide range of issues, or simply for routine maintenance, components are treated as if it was our own to deliver the best ride quality and reliability to our customers. This expertise and ability to identify underlying issues has given us this knowledge to work closely with manufactures in improving reliability and performance.
We are riders too and pride ourselves on the ride expierence you will have with our service. To back that up, we have a warranty policy to prove it. We don’t think you will, but if you do have an issue with any of our services we are glad to issue you a call-tag, free of charge, right away. Out of the 90-day period? No problem. We are here to help.
When choosing your suspension service, stick with the most knowledgeable and experienced staff in the industry. Dirtlabs is not a bike shop. We are a well-stocked, customer-oriented, suspension service center.
Are you a dealer thinking about using us for your suspension needs? Visit our Dealer Services page
...The customer service was spot on, but what really earned them the 5 stars in the knowledge they had about suspension and their products. I asked numerous questions about how to fine tune my set up, and both of them explained it in a manner that was super easy to understand. But it all comes down to the way the bike rides, and I don’t know exactly what magic they put into my bike but I didn’t know it could feel that good. My cheeks hurt from grinning so much on a ride! Whomever is thinking about a tune I can’t recommend the boys at DirtLabs enough, great employees and a magic product.